Privacy Policy

Effective Date: January 24, 2025

This Privacy Policy describes how Slewsoft (“Company”, “we”, “us”, or “our”) collects, uses, and shares your information when you use ShipSilently (“Service”).

1. Information We Collect

1.1 Information You Provide

•Account Information: Name, email address, company name, billing details
•Profile Information: User preferences, notification settings
•Communication Data: Support requests, feedback, survey responses
•Payment Information: Processed by third-party payment processors

1.2 Information We Collect Automatically

•Usage Data: Feature flag configurations, API usage, platform interactions
•Technical Data: IP address, browser type, device information, operating system
•Analytics Data: Service performance metrics, error logs, usage patterns
•Cookies and Tracking: As described in our Cookie Policy

1.3 Information from Third Parties

•Integration Data: Information from connected services (with your permission)
•Authentication Services: Data from OAuth providers (Google, GitHub, etc.)

2. How We Use Your Information

2.1 To Provide Services

•Operate and maintain the ShipSilently platform
•Process feature flag configurations and requests
•Provide customer support and technical assistance
•Process payments and manage subscriptions

2.2 To Improve Services

•Analyze usage patterns to enhance functionality
•Develop new features and capabilities
•Monitor and improve service performance
•Conduct research and analytics

2.3 To Communicate

•Send service-related notifications
•Provide account updates and security alerts
•Share product updates and new features (with consent)
•Respond to inquiries and support requests

2.4 For Legal and Security Purposes

•Comply with legal obligations
•Protect against fraud and abuse
•Enforce our Terms of Service
•Protect the security of our systems

3. How We Share Your Information

3.1 We Do Not Sell Your Data

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3.2 Service Providers

We may share information with trusted service providers who:

•Help us operate our business
•Process payments and billing
•Provide analytics and monitoring
•Assist with customer support

3.3 Legal Requirements

We may disclose information when required by law or to:

•Comply with legal process
•Respond to government requests
•Protect our rights and property
•Ensure user safety

3.4 Business Transfers

In the event of a merger, acquisition, or sale, your information may be transferred as part of the business assets.

4. Data Security

4.1 Security Measures

We implement appropriate technical and organizational measures to protect your information:

•Encryption in transit and at rest
•Regular security assessments
•Access controls and authentication
•Incident response procedures

4.2 Data Retention

We retain your information only as long as necessary to:

•Provide services to you
•Comply with legal obligations
•Resolve disputes
•Enforce our agreements

5. Your Rights and Choices

5.1 Access and Portability

•Request access to your personal information
•Download your data in a portable format
•Receive copies of information we hold about you

5.2 Correction and Deletion

•Update or correct your account information
•Request deletion of your personal data
•Close your account and remove data

5.3 Communication Preferences

•Opt out of marketing communications
•Manage notification settings
•Choose communication channels

5.4 Cookie Controls

•Manage cookie preferences in your browser
•Opt out of non-essential tracking
•Review our Cookie Policy for details

6. International Data Transfers

6.1 Data Processing Locations

Your information may be processed in Canada and other countries where we or our service providers operate.

6.2 Safeguards

When transferring data internationally, we ensure appropriate safeguards are in place:

•Adequacy decisions by relevant authorities
•Standard contractual clauses
•Other legally recognized transfer mechanisms

7. Children’s Privacy

Our service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will delete the information immediately.

8. Regional Privacy Rights

8.1 Canadian Privacy Rights

Under applicable Canadian privacy laws, you have rights including:

•Access to your personal information
•Correction of inaccurate information
•Withdrawal of consent where applicable

8.2 GDPR Rights (EU Residents)

If you are an EU resident, you have additional rights under GDPR:

•Right to object to processing
•Right to restrict processing
•Right to data portability
•Right to lodge complaints with supervisory authorities

8.3 CCPA Rights (California Residents)

California residents have rights under the CCPA including:

•Right to know what personal information is collected
•Right to delete personal information
•Right to opt out of sale (we do not sell data)
•Right to non-discrimination

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

•Remember your preferences
•Analyze usage patterns
•Provide personalized experiences
•Ensure service security

For detailed information, please review our Cookie Policy.

10. Third-Party Services

Our service may contain links to third-party websites or integrate with third-party services. This Privacy Policy does not apply to those third parties. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through:

•Email notifications to registered users
•Prominent notices on our website
•In-app notifications

Continued use of the service after changes constitutes acceptance of the updated policy.

12. Contact Information

12.1 Privacy Questions

For questions about this Privacy Policy or our privacy practices, contact us at:

Slewsoft
6D - 7398 Yonge St Unit # 348
Thornhill, ON L4J 8J2
Canada

Email: support@slewsoft.com or support@shipsilently.com

12.2 Data Protection Officer

For EU-related privacy inquiries, you may contact our data protection representative through the same contact information.

12.3 Exercising Your Rights

To exercise your privacy rights, please contact us using the information above. We will respond to valid requests within the timeframes required by applicable law.

Last Updated: January 24, 2025