Terms of Service

Effective Date: January 24, 2025

Welcome to ShipSilently! These Terms of Service (“Terms”) govern your use of the ShipSilently platform and services provided by Slewsoft, a partnership organized under the laws of Ontario, Canada (“Company”, “we”, “us”, or “our”).

1. Acceptance of Terms

By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the service.

2. Description of Service

ShipSilently is a feature flag management platform that allows developers and teams to:

•Create and manage feature flags
•Control feature rollouts and targeting
•Monitor feature flag performance
•Integrate with development workflows

3. User Accounts

3.1 Account Registration

To use our services, you must:

•Provide accurate and complete registration information
•Maintain the security of your account credentials
•Promptly update your account information as needed
•Be at least 18 years of age or have parental consent

3.2 Account Responsibility

You are responsible for:

•All activities that occur under your account
•Maintaining the confidentiality of your login credentials
•Notifying us immediately of any unauthorized use

4. Acceptable Use

You agree not to:

•Use the service for any unlawful purpose
•Attempt to gain unauthorized access to our systems
•Interfere with or disrupt the service
•Upload malicious code or content
•Violate any applicable laws or regulations
•Reverse engineer or attempt to extract the source code

5. Payment Terms

5.1 Subscription Fees

•Fees are charged in advance on a monthly or annual basis
•All fees are non-refundable except as required by law
•Prices may change with 30 days’ notice

5.2 Payment Processing

•Payment processing is handled by third-party providers
•You authorize us to charge your payment method
•Failed payments may result in service suspension

6. Data and Privacy

6.1 Your Data

•You retain ownership of your data
•We will not access your data except as necessary to provide services
•You are responsible for backing up your data

6.2 Our Data Collection

•We collect data as described in our Privacy Policy
•We may use aggregated, anonymized data for service improvement

7. Intellectual Property

7.1 Our Rights

•ShipSilently and related trademarks are owned by Slewsoft
•The service and underlying technology are protected by intellectual property laws
•You may not use our trademarks without permission

7.2 Your Rights

•You retain rights to your content and configurations
•You grant us a license to use your content to provide services

8. Service Availability

8.1 Uptime

•We strive for high availability but cannot guarantee 100% uptime
•Planned maintenance will be announced in advance when possible

8.2 Support

•Support is provided via email and our support portal
•Response times vary based on your subscription plan

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

•OUR LIABILITY IS LIMITED TO THE AMOUNT YOU PAID IN THE LAST 12 MONTHS
•WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES
•SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS

10. Indemnification

You agree to indemnify and hold harmless Slewsoft from any claims, damages, or expenses arising from your use of the service or violation of these Terms.

11. Termination

11.1 By You

•You may terminate your account at any time
•Termination does not relieve you of payment obligations

11.2 By Us

•We may terminate accounts for violation of these Terms
•We may discontinue the service with reasonable notice

12. Changes to Terms

We may modify these Terms at any time. Material changes will be communicated via email or service notifications. Continued use constitutes acceptance of modified Terms.

13. Governing Law

These Terms are governed by the laws of Ontario, Canada, without regard to conflict of law principles.

14. Dispute Resolution

14.1 Informal Resolution

We encourage resolving disputes through direct communication first.

14.2 Binding Arbitration

If informal resolution fails, disputes will be resolved through binding arbitration in Ontario, Canada.

15. Severability

If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force and effect.

16. Contact Information

For questions about these Terms, contact us at:

Slewsoft
6D - 7398 Yonge St Unit # 348
Thornhill, ON L4J 8J2
Canada

Email: support@slewsoft.com or support@shipsilently.com

Last Updated: January 24, 2025